Refund policy
Refunds
We do not offer refunds when customers enter the wrong shipping address.
We offer refunds within 30 days of delivery if you meet the following:
- The artwork received is incorrect, or the wrong product was received.
- Support Services must receive a video or clear picture of the product and the package that the product was received in. If we do not receive this information, your request for a remake or refund will be denied.
- The item has been stuck in transit for an unreasonable amount of time. (More than 5 days after estimated delivery).
"Unreasonable" depends on the circumstances and requires investigation. For example, some countries take longer to process packages at customs and waits of multiple weeks can be common during busy periods. - The print quality is not satisfactory.
To receive a 100% refund, please follow these steps:
(1) Email us at info@v4andafter.com (Name, Order Number, and any information of why you are requesting a refund). Please include pictures and/or video showing the defective product.
(2) V4&After will review your email and confirm if your refund has been accepted.
Do not send your purchase back to the address from which it came.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we would reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation
For all print on demand products, we can only cancel or modify orders within the first 6 hours after purchase. After 6 hours, customized orders cannot be canceled or modified at all.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered.
For inquiries and any other concerns, you may contact us through the following channels:
Email : info@v4andafter.com
RETURN AND EXCHANGE POLICY
We offer replacements if you meet the following:
- The artwork received is incorrect, or the wrong item was received.
If a message card is wrong or damaged, we would resend the message card only. For products that may have been received with the wrong design or product, Support Services must receive a video of the product and the package that the product was received in. If we do not receive this information, your request for a remake will be denied. - The item has been stuck in transit for an unreasonable amount of time.
"Unreasonable" depends on the circumstances and requires investigation. For example, some countries take longer to process packages at customs and waits of multiple weeks can be common during busy periods.
To receive a replacement, please follow these steps:
(1) Email us at info@v4andafter.com (Name, Order Number, and any information of why you are requesting a refund). Please include pictures showing the defective product.
(2) V4&After will review your email and confirm if your replacement has been accepted.
(3) If your request has been accepted, V4&After will ship a replacement and provide tracking information.
RETURN & EXCHANGE PROCESS FLOW
At V4&After, we want you to be completely satisfied with your order.
We've created this return and exchange process to make your experience as effortless as possible!
All online order returns, refunds and exchanges must be made through our returns process through our customer service team via email at info@v4andafter.com .
HOW TO RETURN OR EXCHANGE AN ITEM
If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.
Have more questions? Reach out to our Customer Support Team at info@v4andafter.com
